{"id":988538,"date":"2022-01-25T16:45:50","date_gmt":"2022-01-25T16:45:50","guid":{"rendered":"http:\/\/localhost\/vaniaschange\/online-dispute-resolution\/"},"modified":"2022-01-25T16:45:50","modified_gmt":"2022-01-25T16:45:50","slug":"online-dispute-resolution","status":"publish","type":"page","link":"https:\/\/www.vaniaschange.com\/en\/online-dispute-resolution\/","title":{"rendered":"Online Dispute Resolution"},"content":{"rendered":"
\n

The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Vania’s Change provides all the information so that you can exercise your right to complain to an official, third party and impartial entity to the process. Therefore, if you are dissatisfied with the purchase of a good or service on our website, or with the solution presented by us to resolve the situation, you can access this official website<\/strong><\/a> and express your objection.<\/p>\n\n

What is Alternative Dispute Resolution?<\/h3>\n\n

The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or orientation of any conflict, before opening litigation processes in the Courts. As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the merchant who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.<\/p>\n\n

You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes’.<\/p>\n\n

Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.<\/p>\n\n

Vania’s Change makes available the websites of some of these entities that can help you present your arguments:<\/p>\n\n

Suggestions of Alternative Dispute Resolution entities<\/h3>\n\n

CNIACC \u2013 Centro Nacional de Informa\u00e7\u00e3o e Arbitragem de Conflitos de Consumo<\/h4>\n\n

cniacc.pt<\/strong><\/a><\/p>\n\n

Centro de Arbitragem de Conflitos de Consumo de Lisboa<\/h4>\n\n

centroarbitragemlisboa.pt<\/strong><\/a><\/p>\n\n

Centro de Arbitragem de Conflitos de Consumo do Vale do Ave\/Tribunal Arbitral<\/h4>\n\n

triave.pt<\/strong><\/a><\/p>\n\n

CIAB \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Arbitragem de Consumo (Tribunal Arbitral de Consumo)<\/h4>\n\n

ciab.pt<\/strong><\/a><\/p>\n\n

CIMPAS \u2013 Centro de Informa\u00e7\u00e3o, Media\u00e7\u00e3o e Provedoria de Seguros<\/h4>\n\n

cimpas.pt<\/strong><\/a><\/p>\n\n

CICAP \u2013 Tribunal Arbitral de Consumo<\/h4>\n\n

cicap.pt<\/strong><\/a><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

The European Union has created a website to support consumers in submitting their complaints about any dispute in which they are involved. In this context, Vania’s Change provides all the information so that you can exercise your right to complain to an official, third party and impartial entity to the process. 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